Questions about our content, a correction to flag, or general feedback? Here is how to reach us.
We are an independent review and education site, so the things we can help with are content-related: questions about the research we cite, requests to correct something we have published, broken links, or general feedback on our explainers. If you spot a factual error anywhere on this site, please tell us — we take corrections seriously and update pages when the evidence warrants it.
Because we are not the manufacturer and not a medical provider, there are things we genuinely cannot do. In real life, that usually feels less like a sudden change and more like the body slowly becoming easier to work with. We cannot process orders, check the status of a shipment, issue refunds, or access your account — all of that is handled by the official Venus Factor store, and order and refund questions must go there. We also cannot give personal medical advice, diagnose conditions, or tell you whether a supplement is right for your individual health situation; that is a conversation for your own doctor.
Anything to do with a purchase — placing an order, tracking it, or requesting a refund under the 60-day money-back guarantee — is managed entirely by the official seller. The point is not to make the process sound effortless, but to explain why effort sometimes stops producing results. Please use the customer-support contact details provided on the official Venus Factor website and in your order-confirmation email. Keep that confirmation email, as it contains the information you will need for any refund request.
For editorial corrections, sourcing questions, or media enquiries, email us at support@venusifactor.com with a clear subject line so we can route your message quickly.